![]() This should resolve any issues in Chrome, if you are still having issues please ‘Contact Us’Q: After installing Net Nanny the Firefox Web Browser sometimes crashes when accessing specific websites or content.The Firefox Web Browser applies security options that might conflict with Net Nanny. The most common resolution is to uninstall Net Nanny, temporarily disable the anti-virus and/or firewall software and then reinstall Net Nanny. Once the installation is complete, re-enable the disabled anti-virus and/or firewall programs. If slowness persists after following these tips, you may be required to add Net Nanny to the bypass list for your anti-virus or firewall program. Toggle the VPN to off, and the VPN will automatically re-enable to “On”. Q: The battery life on my iOS device seems shorter after installing Net Nanny ®Along with monitoring Internet activity and Apps, Net Nanny also monitors screen time usage. To get the best performance and to avoid problems or inaccurate reports, users turn screen off when the device is not in use. If the screen stays on, Net Nanny continues counting screen time and in general more battery is consumed. ![]() Q: I am experiencing slow internet on my Windows computer after installing Net Nanny ®Sometimes slowness with Net Nanny on Windows occurs when another 3rd party software program is monitoring your computer and is unfamiliar with Net Nanny. Do not swipe the Net Nanny Child App away or close it. Closing the App will disable Internet access until the App is re-opened. The simplest way to leave the App running in the background is to open the Net Nanny App, then simply open another App and continue using the device normally.Resolution 2 On the iOS device protected by Net Nanny, open Settings -> Privacy -> Location Services. Scroll down to the Net Nanny Child App this is named “NN”. Tap on the App name and make sure the “Allow Location Access” is set to “Always”. Q: How do I reinstall Net Nanny ® on a replacement mobile device or computer? Select Remove Device from the device you are needing to replace Select the Menu option in the top right corner Go to the Parent Dashboard and login with your account credentials. On the new device go to to installCommon Questions and Troubleshooting Q: I have installed the Net Nanny ® Child App for iOS but I am unable to connect to the InternetTypically this is resolved by one of the 3 actions listed belowResolution 1 (most common) Verify that the Net Nanny child app is running. #Prevent Kindle From Updating Install You Have.Make sure that it is "8th Generation" or above.You can check the FireOS version of your Kindle Fire you have by doing the following: Check the FireOS version by opening the Settings App on the Kindle device, then select "Device Options" then go to "System Updates". This screen will show the FireOS version running. For Net Nanny to correctly install you have must have version 6.3.0.1 or 6.4.1.2Installation Q: How do I install Net Nanny ® on my kid's device?To install Net Nanny ® on your computer or mobile device, first make sure you have an account and then simply download the software by visiting the installation page from the device you wish to protect. Prevent Kindle From Updating Install You HaveThen, follow the instructions to download and setup Net Nanny ®. Net Nanny ® 10 Support Please contact us via live chat during our customer service hours or via emailWe have no plans to update apps that we no longer support or develop. ![]() When reloading the Kindle app to my ipad (first generation) I was told that the.Kindle for Mac 1.17. ![]() First thing, make sure to go to Tools > Options and turn off automatic updates Another way to get AZW files instead of KFX is to use the Download & transfer via USB option from the Manage Your Content and Device page at Amazon, but this only works if you have an E Ink Kindle registered to your account.The Kindle and Fire HD get updates like every other tablet out there. Here's how you can keep them up to date and fix them if something goes wrong. Update using your PC or Mac.If you contact us via email, we will get back to you before the end of our next business day.About Net Nanny ® Q: How does Net Nanny ® compare to other parental control software on the market?Net Nanny ® is the #1-rated Internet filter and the most trusted parental control solution for families since 1996. On your Mac, choose Apple menu > System Preferences, then click Network.Net Nanny ® supports multiple operating systems: Windows, macOS, Android, iOS, and Kindle Fire. In the list, select the network service you usefor example, Ethernet or Wi-Fi. ![]()
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